Frequently asked questions

Every monitor is an HTTP or HTTPS request sent on the interval you set. A response in the 200 to 299 range counts as up. Any other status code, a connection error, or a request that does not finish within 10 seconds counts as a failed check. We do not inspect the response body, only whether your endpoint answered successfully.

A single failed check does not trigger a down state or an alert. A region flips to down after two consecutive failed checks from that region, and flips back to operational after one successful check. That short delay filters out one-off network blips while still catching a real outage fast.

You choose the interval per monitor, from once a minute up to once a day. One minute is the fastest interval on every plan, free included: we do not sell a faster tier.

Each monitor checks from up to four regions: US-East, US-West, Europe, and Asia-Pacific. A status page that only checks from one place can read all green while a region-specific outage, a bad deploy that only breaks your European traffic, for example, is actively affecting real customers. Showing four independent region readings side by side, disagreement included, is what a single-location check cannot do. You can choose which of the four regions apply to a given monitor.

Degraded means some but not all of a monitor's regions are reporting down at the same time, for example Europe failing while the other three are fine. It is a distinct, honest state from a full outage, and it is why regional readings are shown individually rather than collapsed into one badge.

The free plan includes 1 status page and 3 monitors, checked as often as once a minute from any of the four regions, with Slack and account-email alerts. There is no trial period or credit card requirement to start.

You cannot create a new monitor past your plan's limit (3 on Free, 10 on Growth, 50 on Scale); the dashboard tells you to upgrade or remove an existing monitor first. Monitors you already have keep running normally, nothing is paused or deleted for being over a limit you were previously under.

No. realuptime is an early-stage service and we do not currently offer a contractual uptime service-level agreement. Our own status page is public at realuptime.io/status/realuptime, so you can check our real track record rather than take a claim on faith.

Visitors to your public status page can enter their email to subscribe to incident updates for that page. They confirm by email (double opt-in) before notifications start, and every notification email includes a one-click unsubscribe link. Subscriber notifications are built in on every plan, including Free, not an add-on.

Yes. Operator-facing alerts (for you, not your status page's subscribers) go to your account email automatically on every down and recovery transition, and you can add a Slack webhook or a generic outgoing webhook in Notifications for the same events.

Custom domains with automatic TLS are available on the Growth and Scale plans. Point a CNAME at the address we give you and we handle certificate issuance and renewal, no manual certificate upload.

Open Billing from your account settings to reach the billing portal, where you can cancel any time. Cancellation stops future renewals and takes effect at the end of the period you already paid for; you keep paid-tier access until then.

You can request a refund within 7 days of a charge for a verifiable issue with the service, for example monitoring that did not run as configured or a dashboard feature that was broken for your account. It is not a no-questions-asked refund: general dissatisfaction or a change of mind is not a verifiable issue. Contact support, we will try to reproduce what you describe, and issue a full refund of the most recent charge if we can. Read the full policy on the Terms page.

Yes. Your data section in account settings exports a JSON file containing your account details, monitors, status pages, incidents, subscribers, and uptime history, available any time, not only before you cancel.

Account deletion is immediate, not a grace period: it cancels any active subscription right away, then permanently deletes your account and everything tied to it, monitors, status pages, incidents, subscribers, and API keys included. There is no recovery after deletion, so export your data first if you might want it later.

Yes. A REST API and an MCP server (for connecting an AI agent like Claude directly to your monitoring) are both available on the Growth and Scale plans. Generate an API key from account settings; the same key and tier rule authenticate both. Full reference docs are linked from the API's own root endpoint.